Our Standard Guidelines

We believe in genuine, down-to-earth hospitality. These standard policies help us maintain a clean, comfortable stay and consistently high service standards for every guest.

Check-In

Check-Out

Group Booking Policy

Payment Terms

Standard check-in begins at 2:00 PM, with check-out by 12:00 PM. For early arrivals, we offer complimentary, secure luggage storage at the front desk.

Flexible terms are available for tour groups booking multiple rooms. Please coordinate any itinerary adjustments directly with our multilingual support team by phone or Zalo.

We accept direct bank transfer, cash, and deposits via Zalo. Standard VAT invoices and clear booking confirmations are provided promptly for travel agencies.

Have a Special Request?

Our multilingual front desk team is always ready to arrange custom group terms, early check-in, or secure luggage storage for you.

Built for Seamless Group Coordination

Flexible Room Configurations

Convenient Pick-Up/Drop-Off & Cruise Port Access

Professional Multilingual Support

Choose from a wide range of Twin, Triple, or Family rooms — specially designed to maximize comfort and keep your group together.

Enjoy a convenient roadside pick-up and drop-off area, just minutes from Ha Long International Cruise Port and the city's local dining hubs.

Our front desk team communicates fluently in three languages — Vietnamese, English, and Chinese — ready to provide full support for international tour guides.

Fast, Direct Booking Coordination

Send Your Request

Receive a Custom Quote

Instant Confirmation

Share your group size, planned travel dates, and preferred room configuration through our quick online form or directly via Zalo,WECHAT or WHATSAPP.

Our team will respond within hours with the most competitive group rates and availability tailored to your budget.

Finalize your group's room block with straightforward payment terms and hands-on support from our front desk team.

Ready to Secure Your Room?

Get in touch with our reservations team today for personalized assistance and to unlock our exclusive best-rate offers.